Returns & Exchanges

We want you to be completely satisfied with your premium leather investment, which is why we offer a 30-day return policy on all standard furniture pieces. If your new piece doesn't perfectly fit your home's aesthetic, we will guide you through a seamless return or exchange process.

1

Initiate Your Request

Contact our concierge team within 30 days of delivery with your order number and photos of the item to begin the return authorization.

2

Prepare for Pickup

Ensure the leather furniture is in its original condition and securely wrapped in its original packaging to prevent damage during transit.

3

Schedule Transit

Our specialized furniture carriers will contact you to coordinate a convenient time to collect the item directly from your home.

4

Inspection and Refund

Once our artisans inspect the returned piece at our warehouse, we will issue a full refund to your original payment method, minus applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing